The casino industry is constantly evolving, particularly in the way it offers hospitality to its guests. To stay competitive and appealing, casinos are employing innovative methods to enhance the guest experience. This article explores the various strategies casinos are using to improve hospitality and ensure guests have a memorable visit. Personalized Customer Service One of…

Brightstar Capital Partners is buying AGS for about $1.1 billion. The deal got a thumbs-up from AGS’s board, and they think shareholders should agree. Each AGS share will sell for $12.50 in cash. This price is way above the recent average and yesterday’s close. AGS makes all kinds of gaming products for casinos worldwide. Their…

Colleen Birch stands out as a seasoned professional in the hospitality and gaming industry. With a career spanning over 25 years, Birch has made significant contributions, especially in the areas of operations, revenue optimization, and customer relationship marketing. Her journey from the University of Nevada-Las Vegas to becoming the former COO of Fontainebleau Las Vegas…

Maurice Wooden’s name has become synonymous with leadership and innovation in the luxury hospitality and gaming industries, particularly in the vibrant city of Las Vegas. His recent appointment as President of Fontainebleau Las Vegas marks a significant milestone in both his career and the evolution of one of the Strip’s most anticipated luxury resorts. This…